Cancellation & Refund Policy

1. Policy Overview

This Cancellation and Refund Policy ("Policy") establishes the terms and conditions governing the cancellation of subscriptions, cancellation of services, and requests for refunds from Choopulu Matrimony ("we," "us," "our," "Platform," or "Company"). This Policy applies to all users and customers who have purchased or subscribed to any paid services through our Platform.

By subscribing to our services or making a purchase on Choopulu Matrimony, you acknowledge that you have read, understood, and agree to be bound by this Policy.

2. Important Disclaimers

3. Subscription Types and Payment Terms

Choopulu Matrimony offers various subscription plans, including:

• Free Basic Plan: No charge; limited features
• Premium Monthly Plan: Monthly recurring charge; auto-renewal unless canceled
• Premium Quarterly Plan: Quarterly recurring charge; auto-renewal unless canceled
• Premium Annual Plan: Annual recurring charge; auto-renewal unless canceled
• À la carte Services: One-time purchases for specific premium features

Specific pricing and plan details are provided at the time of purchase and in your account settings.

4. Subscription Cancellation Policy

4.1 Right to Cancel

You may cancel your paid subscription at any time through:

• Your account settings and subscription management section
• A written request to our support team at cancellation@choopulu.com
• A request through our customer support chat or phone
• Email notification to our cancellation request email

4.2 Timing of Cancellation Requests

Important: To be eligible for a refund of charges for the upcoming billing cycle, your cancellation request must be received at least 7 days before your next scheduled billing date.

For example: If your next billing date is January 20th, your cancellation request must be received by January 13th to avoid being charged for the next cycle.

Cancellation requests received within 7 days of the next billing date will not prevent the next charge.

4.3 Effective Date of Cancellation

Upon successful cancellation:

• Your subscription will be canceled at the end of your current billing cycle
• You will continue to have access to premium features until the end of your paid period
• After your current billing cycle ends, your account will downgrade to the free basic plan
• No refunds are provided for any partial month or unused days in your current billing cycle

4.4 Cancellation Confirmation

Upon cancellation, you will receive a confirmation email. Your account will reflect "Scheduled for Cancellation" status. You can reactivate your subscription anytime before your cancellation becomes effective.

5. Refund Eligibility and Conditions

5.1 When Refunds Are Considered

Choopulu Matrimony may, at its sole discretion, consider refund requests only in the following specific circumstances:

5.2 Non-Refundable Scenarios

The following do NOT qualify for refunds under any circumstances:

• You changed your mind or are simply dissatisfied with the Service
• You did not find suitable matches or potential partners
• You did not establish a relationship or did not receive marriage proposals
• You did not like the Platform interface or features
• You used the service extensively (more than 50% of subscription features actively used)
• You canceled after 7 days from the date of purchase
• You made the purchase using fraudulent, unauthorized, or stolen payment methods
• Your account was suspended or terminated due to violation of Terms & Conditions
• You requested a refund for a past purchase (outside refund eligibility window)
• The subscription was purchased as a gift
• You used promotional codes or discount coupons that are non-refundable
• Your cancellation request was received after the 7-day window and your payment was already processed

6. Refund Request Process

6.1 How to Request a Refund

If you believe you qualify for a refund based on this Policy, follow these steps:

6.2 Refund Decision Criteria

When evaluating your refund request, we will consider:

• Date of purchase and whether it falls within the 7-day window
• Your account activity and feature usage
• Whether the reason falls within our refund-eligible categories
• Documentation and evidence provided
• Account history and compliance with Terms & Conditions

6.3 Approval and Denial Notifications

If your refund is APPROVED: You will receive an approval email with refund details and timeline

If your refund is DENIED: You will receive a detailed explanation of why your request does not qualify for a refund under this Policy

7. Refund Processing and Timeline

7.1 Processing Duration

Once your refund request is approved, the refund will be processed according to the following timeline:

Payment Method	Processing Time	Additional Notes
Credit Card / Debit Card	5-7 business days	Refund appears as a credit on your card statement; may take additional time for bank processing
UPI / Net Banking	2-3 business days	Refund credited directly to your bank account
Digital Wallets (PayTM, Google Pay, etc.)	3-5 business days	Refund credited to your wallet account
Bank Transfer	5-7 business days	May take longer depending on bank processing

7.2 Original Payment Method

Important: All refunds will be credited to your original method of payment. We cannot process refunds to a different account or payment method.

7.3 Processing Delays

We are not responsible for delays caused by:

• Your financial institution or bank
• Third-party payment gateways or processors
• Technical issues with the banking system
• Government holidays or bank closures

If you do not receive your refund within 7 business days, contact your bank or payment provider to inquire about the status.

8. Deduction of Payment Processing Fees

8.1 Payment Gateway Fees

Approved refunds may be subject to deduction of payment gateway fees, including:

• Payment processor charges (typically 1-3% of the transaction)
• Payment gateway transaction fees
• International payment processing fees (if applicable)
• Bank charges for refund processing

8.2 Fee Deduction Example

Example: You pay ₹500 for a subscription. Payment gateway charges were 2% = ₹10. If approved for refund:

• Refund Amount = ₹500 - ₹10 (gateway fee) = ₹490

The exact amount deducted will be mentioned in your refund approval email.

9. Pro-Rata Refunds

9.1 Pro-Rata Calculation

In cases where a refund is approved for a mid-cycle cancellation, we may calculate a pro-rata refund based on unused days:

Pro-Rata Formula: (Number of Remaining Days / Total Days in Billing Cycle) × Subscription Amount

9.2 Pro-Rata Example

Example: You purchase a 30-day monthly subscription for ₹300. After 10 days, you request a refund due to technical issues lasting 7 days:

• Days Used: 10 days
• Days Remaining: 20 days
• Pro-Rata Refund = (20 / 30) × ₹300 = ₹200
• Less Gateway Fee (2%): ₹200 - ₹4 = ₹196 refund

10. Automatic Renewal Policy

10.1 Recurring Subscriptions

If you have opted for a recurring subscription (Monthly, Quarterly, or Annual), your subscription will automatically renew at the end of each billing cycle unless you cancel it.

10.2 Renewal Notifications

We will notify you:

• 14 days before your renewal date via email
• 7 days before renewal with a reminder
• 1 day before renewal with a final notification

10.3 Disabling Auto-Renewal

You can disable auto-renewal:

• Through your account settings and subscription management
• By sending a request to support@choopulu.com
• By canceling your subscription before the renewal date

10.4 Unintended Renewals

If your subscription renews unexpectedly due to:

• A technical glitch on our Platform
• Failed cancellation request not being processed
• A duplicate charge

We may grant a refund or credit. Contact us with documentation immediately.

11. Special Circumstances and Exceptions

11.1 Discretionary Refunds

Choopulu Matrimony reserves the right to grant refunds outside this Policy in special circumstances, including:

• Extenuating personal circumstances (hospitalization, family emergency, etc.)
• Exceptional customer service issues
• Administrative errors on our part
• As a goodwill gesture for repeat customers

Note: Special discretionary refunds are granted only at our sole discretion and do not set a precedent.

12. Account Suspension/Termination Refunds

12.1 Suspension Due to Policy Violations

If your account is suspended or terminated due to:

• Violation of Terms & Conditions
• Fraudulent activity
• Harassment or abuse of other users
• Uploading prohibited content

No refund will be provided. You may forfeit any remaining subscription balance.

12.2 Suspension Due to Our Error

If your account is suspended due to an error on our part:

• Your account will be immediately restored
• Your subscription period will be extended by the duration of the suspension
• A pro-rata refund may be granted for the suspension period

13. Dispute Resolution for Refund Issues

13.1 Escalation Process

If you disagree with a refund decision or have issues, follow this escalation process:

• Step 1: Reply to the refund decision email with your concerns (within 7 days)
• Step 2: Contact our escalation team at escalations@choopulu.com
• Step 3: Provide additional documentation or evidence
• Step 4: Await a final decision within 15 business days

13.2 Consumer Complaints

If you are unsatisfied with our refund decision, you have the right to file a complaint with:

• Your state's Consumer Redressal Commission
• The National Consumer Redressal Commission (NCRP)
• Your card issuer (for credit card disputes)
• Your bank (for bank transfer disputes)

14. Chargeback and Dispute Claims

14.1 Credit Card Chargebacks

If you file a chargeback claim with your credit card company without first attempting to resolve the issue with us, we may:

• Dispute the chargeback claim
• Provide evidence of your service access and terms acceptance
• Potentially permanently close your account

We strongly recommend contacting us first before initiating a chargeback.

15. No Other Refunds or Credits

Except as explicitly stated in this Policy, Choopulu Matrimony provides:

• No refunds for unused features or services
• No partial refunds based on partial month usage
• No credit transfers between accounts
• No refunds converted to account credits or vouchers (unless specifically approved)
• No refunds for amounts less than ₹50 (we may waive processing fees)

16. Policy Changes and Updates

Choopulu Matrimony may modify this Policy at any time. Changes will be posted with an updated "Effective Date."

Important: If changes are material and disadvantageous to you, we will provide 30 days' advance notice via email. Your continued use of paid services after the effective date constitutes acceptance of the revised Policy.

17. Governing Law

This Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019. Any disputes shall be subject to the exclusive jurisdiction of courts in Amaravathi, Andhra Pradesh, India.

18. Contact Us for Refund Inquiries

By purchasing a subscription to Choopulu Matrimony, you acknowledge that you have read and understood this Cancellation & Refund Policy and agree to its terms.